Do you have a brick and mortar?
I am only an online shop at this time, but if I'm entering any local shows or pop up stores, I'll list it here on the webpage, so you can catch me and my art locally. The date and times will be listed on my Events page (oops, no events currently planned)
Do you have any active discount codes?
I always offer a 15% discount code with your subscription to my newsletter. It's my way of saying thank you.
Periodically I also have sales running - if you want to make sure that you never miss any sale, please subscribe to my newsletter.
Why can't I create an account in your shop to save my address and payment information?
I prefer to keep your personal information as private as possible. Therefore, I like to store as little of this information as possible. Plus, it slows down your check out when you're a new customer or you're a returning customer and you just can't seem to remember your password.
I'm trying to check out and my payment isn't going through.
This webpage has several security measures in place to protect you. Double check that your cvc (card verifcation code) is entered in correctly. If you are still having issues, try selecting PayPal as your payment method to see if that alternative method works. If you're still having issues, please contact me though the "Contact" site and we'll figure it out together!
Which shipping carriers do you use?
I ship via USPS or UPS depending on the size, weight and value of your package.
I live in the San Francisco Bay Area, can I pick up locally?
Email me through the "Contact" page and I'll do my best to work something out!
When do you ship packages?
As the printed items are custom made for you upon your order, please allow up to 7 days for manufacturing, processing and packing your order. Once your order is shipped, please allow 3-6 business days to receive your package for US addresses. If you need your package sooner, please email me through the "Contact" page so that we can discuss expedited shipping options.
The only exceptions are the Martin Combat Boots that I have custom made in Hongkong ... please allow up to 4 weeks for processing and shipping time for these items.
Will I receive a confirmation email or tracking number once I place my order?
You will first receive an order confirmation email. Once your order is shipped, you will receive a second email with tracking information. If you have not received these emails, check your spam folder or please get in touch with me.
My USPS tracking says the package has been delivered, but I haven't received anything.
Sorry USPS is taking awhile to get the package to you! Packages can get hung up at certain points for a variety of reasons. If no tracking information are available at USPS, or your package is not showing up, please email me through the "Contact" page and I'll create a case for USPS to locate the package.
What's your return policy?
See my "Return Policy" link for more details at the bottom of this page.
I've been emailing Judith Billig Art but haven't received a response yet.
Please check your spam folder! I typically respond to customer emails within 1 business day.
I still have more questions, how do I contact you?
Feel free to email me through the "Contact" link at the top of my page or using my email firstname.lastname@example.org. I am super quick with customer emails and typically respond in 1 business day! If you need to reach me by phone, please contact me on (425) 954-8886