Do you ship everything from New Zealand or how does this work?
Art prints (such as fine art prints, prints on canvas, and framed canvas prints) ship domestically from within your destination country. If you’re for example in the US, I’m using my Los Angeles printing partner to print the ordered painting and it’ll be send to you with USPS within 7-10 days.
If you’re located in New Zealand, I will of course use my New Zealand fine art printing company and ship with NZ Post.
Originals however, will always be shipped from my studio here in New Zealand. While that sounds expensive, I promise to always research the most economical way to get it to you safely. Arrival in your home can take a few weeks, especially since COVID had a strong impact on shipping times.
I live in the Christchurch, can I pick up locally?
Sure. Please email me through the "Contact" page and we will make it happen!
Why are all prices in US Dollar?
I have a wide range of international customers, most of my recurring collectors are located in the States. For ease of website maintenance, I decided to stay with US Dollar pricing even after my move to New Zealand.
Do you have a brick and mortar?
I am only an online shop at this time, but if I'm entering any local exhibitions or pop up stores, I'll list it here on the webpage, so you can catch me and my art locally. The date and times will be listed on my Events page (oops, no events currently planned)
Do you have any active discount codes?
Periodically I have sales running, and I am announcing them boldly on my homepage as well as in my newsletter. If you want to make sure that you never miss any sale, please subscribe to my newsletter.
Why can't I create an account in your shop to save my address and payment information?
I prefer to keep your personal information as private as possible. Therefore, I like to store as little of this information as possible. Plus, it slows down your check out when you're a new customer or you're a returning customer and you just can't seem to remember your password.
I'm trying to check out and my payment isn't going through.
This webpage has several security measures in place to protect you. Double check that your cvc (card verifcation code) is entered in correctly. If you are still having issues, try selecting PayPal as your payment method to see if that alternative method works. If you're still having issues, please contact me though the "Contact" site and we'll figure it out together!
Will I receive a confirmation email or tracking number once I place my order?
You will first receive an order confirmation email. Once your order is shipped, you will receive a second email with tracking information. If you have not received these emails, check your spam folder or please get in touch with me.
My courier tracking says the package has been delivered, but I haven't received anything.
Sorry the courier is taking awhile to get the package to you! Packages can get hung up at certain points for a variety of reasons. If no tracking information are available, or your package is not showing up, please email me through the "Contact" page and I'll start a search investigation to locate the package.
What's your return policy?
See my "Return Policy" link for more details at the bottom of this page.
I've been emailing Judith Billig Art but haven't received a response yet.
Please check your spam folder! I typically respond to customer emails within 1 business day.
I still have more questions, how do I contact you?
Feel free to email me through the "Contact" link at the top of my page or using my email firstname.lastname@example.org. I am super quick with customer emails and typically respond in 1 business day!